Start with the return terms shown on your product listing and marketplace order. Those product-specific terms apply alongside your statutory consumer rights.
Start a return
- Open the order in the marketplace account used for the purchase.
- Select the option to return the item or contact the seller.
- Choose the reason, add useful details and follow the return instructions provided.
- Keep proof of postage and any tracking information until the return is complete.
Return condition
Unless an item is faulty or not as described, please return it complete, with included accessories and in the condition received. Take reasonable care of the item while it is with you. The marketplace flow will explain the return address, time limit and whether return postage is provided.
Faulty or incorrect items
If an item arrives damaged, faulty, incomplete or different from its listing, contact us through the marketplace order promptly. Include a clear description and photographs where useful so we can assess the issue and provide the correct next step.
Refunds
Approved refunds are normally issued through the original marketplace payment method after the return is received and checked, or earlier where the marketplace process requires it. Your bank or payment provider may take additional time to display the funds.
Need help?
For an existing order, contact IFEDAMI from the order page on the marketplace where you purchased. For a general question, use our Contact page.
Contact IFEDAMI